Trading Desk Terms of Service

We are a trading platform for secondhand apparel and sneakers ("Service"). It is our passion to make fashion more sustainable and ethical.

BY USING THE SERVICE YOU AGREE TO THESE TERMS (the "Terms of Service" or "Terms"). IF YOU DO NOT AGREE TO THESE TERMS DO NOT USE THE SERVICE.

1. WHO WE ARE AND WHAT THIS AGREEMENT DOES:

Trading Desk is a trading name of Reform Clothing Limited, a company registered in Northern Ireland under company number NI674281.

This contract sets out:

• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.

These Terms are governed by and construed in accordance with the laws of Northern Ireland.

In this contract:

• 'We', 'us' or 'our' means Reform Clothing Limited; and
• 'You' or 'your' means the person using our Service to sell goods to us.

If you don't understand any of this contract and want to talk to us about it, please contact us via help@trading-desk.store or the eDesk chat service on our website.

2. YOUR PRIVACY

Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our privacy policy. It is important that you read this information.

3. ELIGIBILITY

You must be at least 18 years old and a UK resident to accept these Terms and use the Service.

We are giving you personally the right to use the Service. You may not otherwise transfer the Service to someone else, whether for money, for anything else or for free.

We have a zero tolerance policy towards money laundering and reserve the right, at our sole discretion, to block you with immediate effect if there is evidence of illicit activity.

4. HOW THE SERVICE WORKS

We offer a service whereby you can both sell your preloved items to us and buy authenticated, quality-checked secondhand apparel and sneakers from us.

Our service is not designed for use by businesses unless we have specifically agreed so with you in writing.

Selling to us:

You will submit information and images of your items to us. We will use these to make an offer to you.

When submitting item images, you should submit images of the relevant item and its corresponding tags/labels only.

Images featuring or including persons, including images where an identifiable person is wearing the relevant item are not permitted.

By submitting images of items, you agree that you have the right to submit the images and that the images do not infringe any third-party rights, including intellectual property rights.

You retain ownership of any images you submit, but you grant to us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, store, distribute, analyse (including through the use of artificial intelligence) and display the images in connection with the provision of the Service.

Your initial offer is valid for 7 days from the date you receive it.

Your Initial and Final offer are inclusive of VAT.

If you are a VAT registered business, you must let us know and provide an invoice inclusive of your VAT number.

Initial offers are contingent on the item(s) being authentic and true to the condition shown (i.e. no stains, flaws, rips or smells).

We may reasonably require evidence that the item is authentic via proof of purchase or similar, at our sole discretion.

You must only submit items which are yours or which you have been properly authorised to sell or dispose of by the relevant owner.

For your convenience., we will provide a shipping solution (which may comprise a print-at-home shipping label, home collection or a QR code to scan in a participating store). The shipping details will be sent to you electronically.

We are not responsible for any damage or loss to any item that occurs during shipping.

Please carefully check the contents of all bags prior to shipping. Any items sent to us that have not been itemised in the Shipping Confirmation Email will be considered to be donations and we will dispose of such items in such manner as we see fit.

When we receive your item(s) and verify that they match the description you provided, we will pay you the agreed Initial Offer amount.

If our assessment determines that the item(s) are in a different condition—better or worse—or otherwise do not match your description, we may revise the Initial Offer and provide a Final Offer.

You will have 2 days to accept our final offer. If you do not respond, your acceptance will be implied.

Once your Final Offer is accepted, payment will be made to you of the agreed amount as set out in our communications with you. This will be via bank transfer.

Our assessment is final, and any Final Offer we make is non-negotiable.

Any Offer which we make is confidential. You must not share the details of any Offer with anyone without our prior written consent.

Acceptance of any item is at our sole discretion.

All goods shall be subject to these Terms.

If you fail to abide by these rules or any of the other Terms in relation to the use of the Service, then we may prohibit you from further use of the Service (including cancelling any trades which are in progress).

We are currently only able to accept items from the United Kingdom.

Buying from us:

You can browse and purchase pre-loved items via our platform. The price shall be displayed on our website in GBP (british pounds sterling) and includes VAT. The cost of delivery is excluded.

All items are secondhand, and we make reasonable efforts to ensure that they are accurately described and photographed. However, as secondhand goods, they may show signs of previous use.

We accept orders from customers globally, see our website for information on pricing and shipping options. Once your order is confirmed, you will receive an email notification.

Orders are processed within 1–2 working days, and you'll receive a confirmation email with tracking details as soon as your order ships.

You may cancel your order only before it has been shipped. After shipping, cancellations are not possible, but you may still return the item.

We reserve the right to cancel any order and issue a full refund at our sold discretion - including but not limited to scenarios where an item becomes unavailable or was incorrectly listed.

We shall deliver the order to the address you provided.

You are responsible for the order when delivery has taken place.

5. CANCELLING A TRADE

Selling to us:

You can cancel the transaction before you ship your items.

Once they are shipped, you can request a return before your items are processed. This will incur a shipping and handling fee based on the quantity and weight of the items.

After your items have been processed, returns are accepted at our sole discretion and will incur a shipping and handling fee based on the quantity and weight of the items.

You can cancel your trades at any time up until the items are shipped. If your trade is cancelled before you send the items, neither you nor we will have any further liability or obligations.

In no circumstances shall our total aggregate liability to you in respect of any trade of items exceed the Indicative Trade Value of the items comprising the relevant trade.

Buying from us:

If you purchase a pre-loved item from us, you have the right to return it within 30 days of receiving it for a refund. Items must be unworn, returned in the same condition as received and securely packaged.

To start a return, follow these steps:

• Log into your account and navigate to your Order Page.
• Create a return request.
• Once approved (you will receive an email), securely pack the item(s) and send to:

Trading Desk
14a Falcon Road
Belfast, BT12 6RD
United Kingdom

Refunds will be issued within 14 days of receiving the returned item and will be processed via the original payment method.

We reserve the right to refuse a return at our sole discretion. This includes but is not limited to:

• if the item shows signs of wear beyond what was disclosed at purchase,
• the return is received outside of the 30-day window.

6. RETURNS

Selling to us:

Any return requests will be considered on a discretionary basis.

Once you are paid for your items or they are retained to cover our costs (where items were rejected or amended and the total value of the items in the shipment falls below the cost of shipping) then ownership of the items will transfer to us. We will resell or dispose of your items in accordance with our policies. Once this happens, it will no longer be possible for us to retrieve or return any items to you.

Buying from us:

If you purchase a pre-loved item from us, you have the right to return it within 30 days of receiving it for a refund. Items must be unworn, returned in the same condition as received and securely packaged.

To start a return, follow these steps:

• Log into your account and navigate to your Order Page.
• Create a return request.
• Once approved (you will receive an email), securely pack the item(s) and send to:

Trading Desk
14a Falcon Road
Belfast, BT12 6RD
United Kingdom

Refunds will be issued within 14 days of receiving the returned item and will be processed via the original payment method.

We reserve the right to refuse a return at our sole discretion. This includes but is not limited to:

• if the item shows signs of wear beyond what was disclosed at purchase,
• the return is received outside of the 30-day window.

7. PAYMENTS & TAX

Selling to us:

Payment will be processed via bank transfer within 7 days of your items being delivered to us.

We will endeavour to process payments in a timely manner, but neither we nor our Bank can guarantee specific processing times. You acknowledge and agree that payment processing may be subject to delays due to factors such as banking processes, technical issues, or other unforeseen circumstances.

Payments will be made in the currency specified in the cash offer.

You are responsible for any fees or charges associated with receiving the payment, such as currency conversion fees or bank transfer fees.

You are solely responsible for any taxes or duties that may be applicable to the payment you receive from us. We are not responsible for withholding, collecting, reporting, or remitting any taxes on your behalf.

We are not able to offer tax advice.

Buying from us:

The sale price of each item shall be displayed on our website in GBP (british pounds sterling) and includes VAT. The cost of delivery is excluded.

We do not accept cash or cheque. However, we do accept all major credit and debit cards that the Shopify platform supports.

If your payment is not received by us and you have already received the goods, you must pay for them within 7 days or return them to us as soon as possible.

We will do all that we reasonably can to ensure that all information shared with us is secure by using an encrypted secure payment mechanism. In the absence of negligence on our part, failure to comply with the contract on our part, or breach of our duties, we will not be legally responsible for any loss that you may suffer.

8. OUR LIABILITY TO YOU

Nothing in these Terms shall limit our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any liability which cannot be excluded or limited under applicable law.

We are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failing to use reasonable care and skill. Loss or damage is foreseeable when it is obvious that it will happen.

We are not responsible for any losses which you may suffer which are (i) caused by a delaying event outside of our control; (ii) avoidable, meaning something you could have avoided by taking reasonable action, including following our reasonable instructions for use of the Service; or (iii) business losses, i.e., losses which you suffer in connection with your trade, business, craft or profession, such as loss of profit, loss of business, business interruption, or loss of business opportunity.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

9. TERMINATION

We may end your rights to use the Service at any time by contacting you if you have broken these Terms in a serious way. If what you have done can be put right, we will give you a reasonable opportunity to do so.

If we end your rights to use the Service:

• you must stop all activities authorised by these Terms, including your use of the Service;
• we may cease providing you with access to the Service.

10. INTELLECTUAL PROPERTY

All intellectual property rights in the Service throughout the world belong to us (or our licensors) and are licensed (not sold) to you. You have no intellectual property rights in, or to, the Service other than the right to use them in accordance with these Terms.

11. GENERAL TERMS

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens.

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

These Terms are between us and you and no third party shall have any right to enforce any of these Terms.

Each clause of the Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of these Terms are unlawful, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breach of these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

12. GOVERNING LAW

These Terms are governed by the laws of Northern Ireland and you can bring legal proceedings in respect of the Service in the courts of Northern Ireland. If you live in Scotland you can bring legal proceedings in either of the Scottish or the Northern Irish courts. If you live in England you can bring legal proceedings in either of the English or the Northern Irish courts.

13. CHANGES TO THESE TERMS

We may need to change these Terms to reflect changes in law or best practice or to deal with additional features which we introduce.

We will give you at least 30 days' notice of any change by sending you an email with details of the change.

If you do not accept the notified changes, you will not be permitted to continue to use the Service.

14. PRIVACY

In order to provide the Service, we may collect and process personal information you provide us. For information on how we use and process your personal information please see our Privacy Policy.

15. CONTACT US

If you have any questions or concerns regarding the Service, please contact us via help@trading-desk.store or the eDesk chat service on our website.