Shipping & Returns Policy
Shipping
At Trading Desk, we ship both within the UK and internationally. Orders are processed within 1–2 working days, and you'll receive a confirmation email with tracking details as soon as your order ships.
UK Shipping (via Royal Mail)
| Service | Cost | Tracking | Delivery Time |
|---|---|---|---|
| Standard Shipping | £4.50 | Tracked | 3–5 working days |
| Express Shipping | £6.50 | Tracked | 1–3 working days |
| Free Shipping | Orders over £100 | Tracked | 1–3 working days |
International Shipping
| Region | Cost | Delivery Time |
|---|---|---|
| EU Shipping | £15 | 5–10 working days |
| Rest of World | £20 | 5–15 working days |
Please note that delivery times are estimates and may vary depending on your location and local postal services.
* As of 22 April 2025, please note: Orders shipping to the USA may experience delays due to evolving circumstances beyond our control.
Returns
You have 14 days to return your online order. Please note, returns from in-store purchases aren’t accepted at this time.
Return Conditions:
- Items must be unworn, and in the same condition as received.
- You are responsible for the cost and arrangement of return shipping.
How to Start a Return:
- Log into your account and navigate to your Order Page.
- Create a return request.
- Once approved (you will receive an email), securely pack the item(s) and send to:
Trading Desk
7 Walker's Court
London
W1F 0BT
As soon as your return is received and approved, your refund will be issued to your original payment method. This could take up to 14 days.
Please Note:
If items are returned in a worse condition or outside the 14-day window (online only), we reserve the right to decline your refund request.
Need a hand? Reach out via our support chat or email at help@trading-desk.store. We’re here to help!